Responsible Gaming at 399d

1. Our Commitment to Responsible Gaming

399d is one of Bangladesh's most trusted online casino and sports betting platforms, and with that position comes a genuine responsibility to our players. We are committed to ensuring that every person who chooses to play on 399d does so in a safe, controlled, and informed environment. Gambling is entertainment. When it stops being enjoyable, or when it starts interfering with daily life, work, finances, or relationships, it is time to take action — and 399d is here to help you do exactly that.

Our responsible gaming programme is not a legal checkbox. It is a core part of how we operate. We have designed every element of the 399d platform — from account registration through to withdrawal processing — with player welfare in mind. We invest in player protection tools, train our support team to recognise and respond to signs of problem gambling, and maintain a strict zero-tolerance policy on underage play.

We encourage all 399d players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh to take a few minutes to read this page and understand the tools available to them. Setting limits costs nothing and takes less than two minutes through your account settings. If you ever feel that gambling is no longer fun, or that you are spending more than you intended, do not hesitate to use the protections described on this page or to contact our support team directly.

2. Age Restriction & Verification

The 399d platform is strictly for individuals who are 18 years of age or older. Gambling by minors is prohibited, and 399d takes this obligation seriously. We enforce the 18+ rule through a multi-stage verification process that all new accounts must complete before depositing or withdrawing funds.

Identity Verification Process

During registration, players are required to provide their date of birth. Before a withdrawal can be processed — and in some cases before a deposit limit is reached — players must complete Know Your Customer (KYC) verification by submitting a copy of a valid government-issued identity document. Accepted documents include:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid Bangladeshi passport
• Driving licence issued by BRTA (Bangladesh Road Transport Authority)

If a document submitted during KYC indicates the player is under 18, or if our review team has reason to believe a minor has registered, the account will be immediately suspended, all funds will be returned, and game history will be voided. 399d does not profit from underage gambling.

Protecting Young People at Home

If you share a device with younger family members, we strongly recommend using device-level parental controls to restrict access to online gambling sites. Several well-regarded filtering tools are available for desktop and mobile devices that allow parents and guardians to block gambling content at the network or application level. This is an additional safeguard that sits alongside — rather than instead of — 399d's own age verification measures.

3. Deposit Limits

One of the most effective responsible gaming tools available on 399d is the ability to set a personal deposit limit. A deposit limit caps the total amount of money you can add to your 399d account within a defined time window — daily, weekly, or monthly. Setting a deposit limit is the single most direct way to ensure that your gambling spending stays within what you can genuinely afford.

How Deposit Limits Work

You can set, view, or adjust your deposit limits at any time through the responsible gaming section of your account settings. The following rules apply:

• Decreasing a limit takes effect immediately. If you lower your weekly deposit limit from ৳10,000 to ৳5,000, the new lower limit applies from the moment you save the change.
• Increasing a limit requires a mandatory 24-hour cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider.
• Removing a limit entirely is treated the same as an increase and is also subject to the 24-hour delay.
• Limits apply across all deposit methods including bKash, Nagad, Rocket, Upay, and bank transfer.

Setting a Realistic Budget

When choosing a deposit limit, we recommend calculating your total monthly disposable income — that is, your income after all essential bills, food, rent, and family obligations are paid — and then deciding what fraction of that remainder you are genuinely comfortable allocating to entertainment including online gaming. A responsible guideline used widely in the industry is to treat gambling as you would any other leisure activity: allocate a fixed budget, stick to it, and never chase losses by depositing more.

4. Time-Out & Cooling-Off Periods

A time-out is a short-term account suspension that allows you to step away from the 399d platform for a defined period without permanently closing your account. Time-outs are ideal for players who want a brief break — perhaps after a losing streak, during a stressful period, or simply when they feel the urge to play more than they intended.

Available Time-Out Durations

399d offers the following time-out options, all of which can be activated instantly through your account settings:

• 24 hours — A single-day pause, useful when you want to avoid impulsive play after a loss.
• 48 hours — A two-day break that creates more distance between a session and your next decision to play.
• 7 days — A one-week cooling-off period that significantly interrupts habitual play patterns.
• 30 days — A full month away from the platform, recommended if you are feeling a strong pull to play that you are finding difficult to resist.

What Happens During a Time-Out

Once a time-out is active, you will not be able to log in to your 399d account. Any pending bets placed before the time-out was activated will still be settled normally. Your account balance is preserved and will be available when the time-out expires. You will not receive promotional communications from 399d during the time-out period. If you need to withdraw your balance during a time-out, contact our support team at [email protected] and we will assist you.

Reality Check Reminders

In addition to full time-outs, 399d offers in-session reality check alerts. These are optional pop-up notifications that appear at regular intervals (every 30, 60, or 90 minutes) while you are actively playing, displaying how long your current session has been running and giving you the option to end it. Reality checks are a lightweight but surprisingly effective way to maintain awareness of time spent gaming.

5. Self-Exclusion

Self-exclusion is the strongest responsible gaming tool available on the 399d platform. It is designed for players who have decided — or who have been advised — that they need to stop gambling entirely for an extended period. Unlike a time-out, self-exclusion is a serious, longer-term commitment, and 399d enforces it without exception.

How to Request Self-Exclusion

To request self-exclusion from 399d, contact our support team directly via live chat (available inside the platform) or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the duration you are requesting. Self-exclusion can also be initiated through the responsible gaming section of your account settings for the standard period options.

Self-Exclusion Period Options

• 6 months — Recommended as a minimum for players who feel their gambling has been problematic.
• 1 year — A full year away, allowing time to build new habits and assess whether gambling should re-enter your life.
• 3 years — A long-term commitment suited to players with a significant history of problem gambling.
• Indefinite / Permanent — For players who wish to stop gambling permanently. This option cannot be reversed.

What Happens When Self-Exclusion is Active

Once self-exclusion is confirmed by our team, your 399d account will be locked immediately. You will not be able to log in, deposit, place bets, or access any gaming content for the full duration of the exclusion period. Any outstanding balance in your account at the time of exclusion will be refunded to your registered bKash, Nagad, or Rocket account. All promotional communications will be suppressed for the duration of your exclusion.

Reverting After Self-Exclusion Ends

If your self-exclusion period expires and you wish to return to the 399d platform, you must contact our support team to have your account reactivated. Accounts do not reactivate automatically after a self-exclusion period. This extra step is intentional — it gives you one final opportunity to confirm that you are ready to return to gambling in a safe and controlled manner, and that you have put personal limits in place before resuming play.

6. Signs of Problem Gambling

Problem gambling can develop gradually and can be difficult to recognise — especially from the inside. Many people who struggle with gambling do not realise there is a problem until significant harm has already occurred. Being aware of the warning signs is the first step toward protecting yourself or someone you care about.

The following are recognised behavioural and emotional indicators that gambling may have become a problem:

If you recognise one or more of these signs in yourself, please take them seriously. Acknowledging a problem is an act of strength, not weakness. 399d's support team is available 24/7, and we will always respond to responsible gaming concerns with care, confidentiality, and practical help.

7. Self-Assessment Check

The following questions are adapted from widely recognised problem gambling screening tools. Answer them honestly — there are no right or wrong answers, and no one at 399d will see your responses. This is purely for your own awareness. If you answer "yes" to three or more of these questions, we strongly encourage you to use our self-exclusion tool or contact our support team to discuss your options.

If your answers to the above questions raise concerns, please do not wait. Reach out to our support team or use one of the self-management tools in your 399d account settings right now. Early action makes a significant difference to outcomes.

8. Getting Help & Support

399d's support team is your first point of contact for any responsible gaming concern. We are trained to handle these conversations professionally, compassionately, and in complete confidence. Whether you want to set a deposit limit, request a time-out, begin a self-exclusion, or simply talk through concerns about your gaming behaviour, we are here to help — at any hour of the day, every day of the year.

External Support Resources

In addition to 399d's own support services, we encourage players who are concerned about their gambling to seek independent help from the following types of organisations. While 399d does not maintain formal partnerships with specific third-party organisations, the following categories of resource are widely available and can provide confidential, professional support:

• Mental health helplines: Bangladesh has a growing network of mental health support services that can provide confidential counselling for behavioural issues including problem gambling. Your GP or local health centre can provide referrals.
• Community support groups: Peer support groups modelled on internationally recognised frameworks exist in Dhaka and other major Bangladeshi cities and can be located through community health outreach programmes.
• Family support: If a family member's gambling is causing harm to the household, organisations that support families affected by problem gambling can offer guidance on how to approach the situation constructively.